VAPO’s subscription service offers you the ease of automatic ordering on selected VAPO products found here.
A subscription has many benefits including 15% off every order, free NZ shipping, and ensuring you’re always well-stocked, for hassle-free convenient vaping.
Our friendly customer service team will happily assist with any further questions you have.
How do I subscribe?
When you select your product, choose the subscribe option. You’ll also be asked to choose your nicotine strength, quantity and order frequency. Head to the checkout and once you’ve completed your purchase we’ll automatically create a subscription for you.
Why subscribe?
VAPO Subscription is a smarter way to order. Not only do you save a huge 15% off every subscription order, and get free shipping on repeat NZ orders, you never have to run out of your favourite products ever again. Just set up your subscription once and let the orders come to you.
Subscriptions are convenient and hassle-free. But because we want to give you extra control, we’ve made our subscription service flexible so you can change or update your order details whenever you like. In your account you can change a heap of things very easily, like your flavour, nicotine strength, order date/frequency, delivery address, and payment option.
Remember you can also pause or cancel your subscription at anytime!
How do I edit or cancel my subscription?
You can edit your subscription, or cancel, at any time with ease. Follow the steps below:
- Log into your account.
- Go to ‘Manage My Subscription’
- Find your subscription order and click ‘EDIT’
- Make any changes you’d like and click save. You can make the changes below:
- Flavour
- Nicotine Strength
- Next Order Date
- Subscription Frequency
- Delivery Address
- Payment Details
- Cancel Subscription
NOTE: To pause or skip your subscription you will need to change your order date to the next time you would like to run. Please keep in mind that the order date does not allow time frames for dispatch and delivery.
Can I change my order frequency or pause my subscription?
To PAUSE your subscription, find your subscription in your account and CANCEL your subscription. You will be able to restart the exact same subscription through your account any time after.
To SKIP your subscription, find your subscription in your account and edit your ‘Next Order Date’. Set your date to the future to when you want it run again.
To update the FREQUENCY, login to your account, click ‘Manage Subscription’ and click ‘Subscription Frequency’. Update your frequency here. Please note, your next order date will remain the same unless you edit your ‘Next Order Date’ following the instructions above.
I accidentally created a subscription. What do I do?
If you haven’t received the order you can cancel your subscription by following the instructions below:
- Log into your account.
- Go to ‘Manage My Subscription’
- Find your subscription order and click ‘Edit’
- Go to the ‘Subscription Ends’ row and ‘Cancel Subscription’.
If it is too late and you have already received the product and would like to return it, please contact us customer service team here. Please be sure to look at ourRefunds and Returns policy here.
I received a payment failed email.
You will receive a payment failed email when your credit card expires, if there are insufficient funds, or if you remove your credit card information from your account. We will re-attempt 3 times (on your selected order frequency date) to place your order. After 3 failed re-attempts we will assume you do not want to continue with your subscription and we will cancel your subscription order.
Your old subscriptions will continue to show in your account under ‘My Subscriptions’ in case you wanted to reactivate it.
I received an out-of-stock email.
We always aim to make sure that our subscription products are in stock as we know how important it is for our customers to get their refills. In the rare instance that the product is out of stock, we will skip your upcoming order. Once the product is back in stock we will refill your subscription the next time it is due to run. You are welcome to contact our customer service team and they will be able to let you know when stock is due to arrive.
There is a promotion on the product I subscribe to. Can I get it on top of my 15% off discount?
Unfortunately, majority of the time our promotions will not be valid with a subscription order. We will state this in the terms and conditions of the promotion.
Good thing you get 15% off every subscription order – no need for a promotion when you get savings every order!